Once your child is enrolled and the hours of attendance have been established, it is important that you deliver and collect your child at the times you have agreed each day. Staff are rostered in a way that ensures a proper staff/child ratio at every hour of the day. If children start earlier or stay later than they have been enrolled for we may find ourselves understaffed which means extra pressure for us and less attention for your children.
Parents are required to notify the Centre if they are unable to collect their children at the normal time for any reason. The Centre has a policy which staff follow if children have not been collected by 6:20pm.
Normal fees are payable at all times including public holidays (except Christmas & New Year holidays) and times when children are absent due to sickness, or any other reason, unless approved arrangements are made in advance with the Centre Co-ordinator. When the Co-ordinator has been notified of a child’s absence at least 2 weeks in advance, a holding fee (50% of the normal weekly fee) may be charged instead of the full fee. Holding fees are available for absences of whole weeks (not single days) for up to 4 weeks in any calendar year.
Four weeks’ notice is required of any reduction to the number of days of attendance or if your child’s place at the Centre is being vacated entirely.